This Shipping Policy outlines the terms and conditions under which Silver Palace processes and ships orders. By placing an order with us, you agree to the following terms and conditions.
Shipping Options
We offer nationwide shipping within the United States for a flat fee of $5. Currently, we do not offer international shipping. We may consider offering international shipping in the future, and any updates to this policy will be communicated via our website.
Processing Time
All orders are processed within 1 to 7 business days from the date of purchase. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
A standard shipping fee of $5 is applied to all orders within the United States. At this time, we do not offer free shipping or discounted shipping options, though we may provide such offers in the future. Customers will be notified of any promotions or discounts as they become available.
Tracking Shipments
Tracking information will be made available for your shipment once it has been processed and dispatched from our warehouse. You will receive an email with the tracking details, which will allow you to track your package through the carrier’s website. Please note that tracking information may not be immediately available after dispatch, as it depends on the carrier’s update process.
Lost or Damaged Products During Shipping
Once your order has been shipped, the shipping carrier (e.g., USPS) is responsible for the safe delivery of the products. Silver Palace partners with reputable shipping carriers and provides a limited warranty for all shipments through carriers such as USPS. However, in the rare event that your package is lost or damaged during transit, Silver Palace is not responsible for the loss or damage.
In such cases, we recommend that you contact the shipping carrier directly for assistance. Most carriers, including USPS, offer limited insurance or compensation for damaged or lost items. For any shipping-related issues, you can also contact our customer service team for guidance on how to proceed with claims through the carrier.
Additional Shipping Terms
- Incorrect Shipping Information: It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. Silver Palace is not liable for any delays or issues that arise from incorrect or incomplete address information provided by the customer.
- Shipping Delays: While we strive to ship all orders promptly, Silver Palace is not responsible for any delays caused by the shipping carrier or external factors, such as weather events, strikes, or natural disasters. We will notify you if there are any significant delays with your order.
By placing an order with Silver Palace, you agree to the terms set forth in this Shipping Policy. Should you have any further questions or concerns, please do not hesitate to contact our customer support team.