1. Introduction
Overview of the Terms and Conditions
These Terms and Conditions (“Terms”) outline the rules and guidelines that govern your use of our website, products, and services. By accessing or using the services offered through www.silverpalace.com (the “Website”), including browsing, purchasing products, or engaging with our services in any way, you acknowledge that you have read, understood, and agree to comply with these Terms. These Terms govern the relationship between you (the “User,” “Customer,” “You”) and Silver Palace (the “Company,” “we,” “our,” “us”), a Sole Proprietorship located at 14006 Riverside Drive, Sherman Oaks, CA 91423.
Our goal is to ensure a safe and efficient experience for all users. This document serves to clarify your rights, responsibilities, and the policies that apply to your interactions with Silver Palace. We encourage you to read these Terms thoroughly before using our site to ensure you are aware of our practices and policies.
Agreement to Terms
By accessing and using our website, placing an order, or engaging with any of the services we provide, you agree to abide by these Terms and Conditions, along with our Privacy Policy and other legal agreements published on our site. If you do not agree with any part of these Terms, you must refrain from using our website or purchasing our products. If you continue to use our services, we will assume that you accept these Terms in their entirety, and a legally binding agreement will be formed between you and Silver Palace.
It is important to understand that these Terms may be updated periodically. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this page regularly for any modifications. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
Scope of Agreement
These Terms and Conditions apply to all users of our website and services, including customers, visitors, and anyone who interacts with the Silver Palace site or purchases our products. The scope of this agreement includes, but is not limited to:
- Access to our website and its content.
- Interaction with any product listings, product details, and purchase mechanisms.
- Engagement with any customer service or support provided by Silver Palace.
- Participation in any promotional events, offers, or newsletters provided through the Website.
This agreement extends to all interactions with our website and encompasses the products and services available for purchase, as well as the delivery, returns, and refund processes. By accessing our website or engaging with Silver Palace in any capacity, you acknowledge that these Terms apply to your use of all features, products, services, and content on the site.
2. Intellectual Property
At Silver Palace, we are committed to protecting our intellectual property and the work we have created. All content on our website, including but not limited to logos, graphics, images, text, videos, product descriptions, and any other materials provided by us, are the exclusive property of Silver Palace or its licensors. The design, layout, and overall structure of the website are also protected by intellectual property laws, including copyright, trademark, and trade dress protections.
Ownership of Content
All content available on the Silver Palace website, including the products, images, artwork, videos, and any other proprietary materials, is owned by Silver Palace or its respective third-party licensors. This content is protected under copyright laws and may not be used, reproduced, or distributed in any form without the express written consent of the Company. By using our website, you agree not to infringe on the intellectual property rights of Silver Palace or any third-party content owners.
Usage Rights of Website Content
The content on our website is provided for your personal, non-commercial use only. You may view, browse, and interact with the website and its content in accordance with the intended use of the site, but you may not copy, reproduce, distribute, display, or create derivative works from any content without prior permission. Additionally, you are prohibited from using any data mining, robots, or similar data gathering and extraction methods to collect information from our website without the express written consent of Silver Palace.
3. Product Information
Accuracy of Product Descriptions
We strive to provide accurate and detailed information regarding the products available on our website, including descriptions, materials, sizes, and other product specifications. However, we cannot guarantee that all product descriptions, images, or other content related to products are completely accurate, current, or error-free. In the event of an inaccuracy or error, we reserve the right to correct the information at any time without prior notice. If a product is misrepresented or an error occurs, we may at our discretion, cancel the transaction or offer an alternative solution to the customer.
Pricing and Availability
Product pricing and availability on our website are subject to change without notice. All prices are listed in U.S. Dollars and are exclusive of any applicable taxes, shipping fees, or other charges. We make every effort to ensure that prices and availability are accurate, but errors may occur. In the event of a pricing or availability error, we reserve the right to cancel or modify orders as necessary, and we will notify customers promptly if there are any changes to their orders.
We may offer promotional pricing or discounts from time to time, but these offers are subject to terms and conditions and may be limited in duration or quantity. All promotions are subject to availability and may be withdrawn at any time without prior notice.
Limitations and Restrictions
While Silver Palace strives to provide high-quality products and services, certain limitations and restrictions may apply to product availability or usage. The availability of our products may be limited by stock levels or geographical location, and we reserve the right to refuse or cancel any order if the product is no longer available or if there are issues related to shipping or payment.
Certain products may also be subject to additional restrictions, such as age limits, regulatory compliance, or product-specific usage conditions. It is the customer’s responsibility to ensure they are compliant with any such restrictions before making a purchase.
By using our website, you acknowledge that Silver Palace is not liable for any inaccuracies, limitations, or availability issues related to our products and services.
4. Order and Payment
Order Process
When placing an order on the Silver Palace website, you will be prompted to provide the necessary information to complete your purchase. This includes selecting the desired products, providing your shipping address, and choosing your preferred payment method. Once you submit your order, you will receive an email confirmation indicating that your order has been received. Please note that receiving an order confirmation does not guarantee that your order will be processed or fulfilled, as orders are subject to availability and verification.
Orders are processed in the order they are received, and we reserve the right to cancel any order at our discretion, including but not limited to situations where a product is out of stock, pricing errors occur, or there are issues with payment verification. Upon successful processing of your payment, you will receive an additional confirmation email notifying you that your order is being prepared for shipment.
Payment Methods and Security
Silver Palace accepts various payment methods to ensure a smooth and secure transaction experience. Currently, we accept payments through the following methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment methods (as available)
We use industry-standard encryption protocols to protect your sensitive payment information during the transaction process. All payment transactions are securely processed through our third-party payment processors, who comply with relevant data security standards to safeguard your information. Silver Palace does not store your credit card details or other sensitive financial information.
By submitting your payment information, you authorize Silver Palace to charge the total amount due, including applicable taxes and shipping fees, to the selected payment method.
Payment Terms
All payments for orders are due at the time of purchase. By placing an order, you acknowledge that you are providing accurate billing and payment information, and you agree to pay the full amount for your purchase, including any applicable taxes, shipping charges, or other fees. In the event that we are unable to process your payment for any reason, we reserve the right to cancel or suspend your order. If this occurs, we will notify you promptly and may request that you provide an alternative payment method.
Orders will not be shipped until payment is successfully processed and confirmed. Please ensure that all payment information provided is accurate to avoid any delays in the order processing and shipment.
5. Returns, Refunds, and Exchanges
At Silver Palace, we take great pride in the quality of our products and aim to provide a seamless shopping experience for our customers. However, we understand that there may be circumstances in which a return, refund, or exchange is necessary. Below are the details of our policy:
Return and Refund Policy for Non-Customized Products
- All sales are final. We do not accept returns, refunds, or exchanges for products once an order has been placed and processed.
- We recommend carefully reviewing product descriptions, including details about material, size, and quality, before making a purchase.
Exchanges for Defective or Damaged Products
- We do not typically offer exchanges for defective or damaged products. However, exceptions may be made on a case-by-case basis, at the discretion of the company owner.
- If your product is damaged or defective upon receipt, please contact us immediately at Shopsilverpalace@gmail.com with a clear description and photographic evidence of the issue.
- Once verified, we will assess the situation and may offer an exchange or store credit, depending on the severity of the issue.
Timeframe for Returns
- We do not accept returns. However, if you believe your item is defective or damaged upon receipt, please contact us within 7 days of delivery to report the issue. Returns are not accepted after this period.
Customer Account
Account Creation and Security
To use certain features of our website, customers may be required to create an account. By creating an account, you agree to provide accurate, up-to-date information.
- It is your responsibility to keep your account login details, including username and password, secure. We recommend using a strong password and changing it regularly.
- You are solely responsible for all activities that occur under your account. If you suspect any unauthorized access to your account, you must notify us immediately.
Responsibility for Account Information
- You agree to maintain and update your account information to ensure it remains accurate and complete. This includes your name, address, email, and payment details.
- Silver Palace is not responsible for any loss or damage resulting from inaccurate or outdated account information.
Account Suspension and Termination
- We reserve the right to suspend or terminate any account that violates our Terms and Conditions or engages in fraudulent activities.
- If your account is terminated, you will not be able to access our website and services, but you will still be liable for any transactions made prior to termination.
Privacy and Data Protection
Data Collection and Use
- Silver Palace collects and uses personal data to process orders, enhance your shopping experience, and provide customer support. We may collect data such as your name, address, email, phone number, and payment details.
- By using our website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.
Privacy Policy Reference
Our Privacy Policy provides further details on how we collect, use, and protect your personal data. By agreeing to these Terms and Conditions, you also acknowledge and accept the practices outlined in our Privacy Policy.
Cookies and Tracking Technologies
- We may use cookies and other tracking technologies to improve the user experience on our website. Cookies help us track website usage, store preferences, and analyze trends.
- By accessing our website, you consent to the use of cookies and similar technologies. For more details, please refer to our Privacy Policy.
Limitation of Liability
Limitations on Company Liability
To the fullest extent permitted by applicable law, Silver Palace shall not be held responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. This includes, but is not limited to, damages for loss of profit, goodwill, data, or any other intangible losses, even if we have been advised of the possibility of such damages.
In the event that you do incur any damages related to our products or services, our total liability to you, regardless of the legal theory under which the claim is made (whether in contract, tort, or otherwise), shall not exceed the amount you paid for the specific product or service that gave rise to the claim. This limitation applies regardless of whether the damages are caused by the use of or inability to use the website, products, or services.
By using Silver Palace’s website and services, you acknowledge and agree that these limitations are reasonable and necessary for the continued operation of our services and that they reflect the distribution of risk between you and Silver Palace.
Disclaimer of Warranties
Silver Palace makes no warranties or representations regarding the quality, suitability, or fitness of our products or services for any particular purpose. All products sold by Silver Palace, unless otherwise expressly stated, are sold on an “as-is” basis. We do not guarantee that the products will meet your expectations or that the website or products will be error-free or uninterrupted.
To the maximum extent permitted by law, Silver Palace disclaims all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not make any representation or warranty regarding the accuracy, reliability, or completeness of the content available through our website, including any third-party content.
Silver Palace also does not warrant that the website, products, or services are free of viruses, malware, or other harmful components. You are solely responsible for ensuring that any content you download or access from our website is free of such harmful components.
By purchasing from Silver Palace, you acknowledge and agree that you are doing so at your own risk, and that you have made your purchase decision based on your own judgment, not on any representation or warranty made by Silver Palace.
User Conduct
Acceptable Use of the Website
- By accessing our website, you agree to use it for lawful purposes and in compliance with all applicable local, state, and national laws.
- You agree not to engage in any activity that could harm, disrupt, or overload our website, its services, or infrastructure.
Prohibited Actions
You may not:
- Engage in any activity that interferes with or disrupts the website.
- Use any automated system to access or scrape content from the website.
- Impersonate any person or entity or misrepresent your affiliation with any organization.
- Post or transmit any harmful, defamatory, or unlawful content.
Third-Party Links and Services
External Links Disclaimer
Our website may contain links to third-party websites or services. These links are provided for your convenience, and Silver Palace does not control or endorse the content, products, or services offered by third parties.
We are not responsible for any loss or damage incurred from using third-party websites.
Third-Party Terms
If you access third-party websites or services, you are subject to their respective terms and conditions. Silver Palace is not responsible for any transactions or agreements made with third parties.
Governing Law and Dispute Resolution
Jurisdiction and Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, USA.
Any disputes arising from these Terms and Conditions will be resolved in the appropriate courts located in Sherman Oaks, California.
Dispute Resolution Process
If you have a dispute with Silver Palace, we encourage you to contact us directly for resolution. We will make efforts to resolve the issue amicably.
If a resolution cannot be reached, you agree to resolve any disputes through binding arbitration, in accordance with applicable arbitration rules.
Changes to Terms and Conditions
Modification of Terms
- Silver Palace reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective as soon as they are posted on our website.
- It is your responsibility to review these Terms regularly to stay informed of any updates.
Notification of Changes
Any material changes to these Terms and Conditions will be communicated to you via email or a notice on our website.
Customer Support
If you have any questions, concerns, or inquiries about our Terms and Conditions or any other aspect of our services, please contact us at:
- Email: Shopsilverpalace@gmail.com
- Phone: 1 (818) 849-9348